This agreement applies as between you (the
User) of this Website and SolQuo LLC, doing business as
ACE Project Group ("We," "Us," "Our," or the "Company"), operator of the
ACE Leadership Lab platform and owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. Sections 3 and 12–14 apply specifically to the purchase of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information, and credentials used by Users to access Paid Content and/or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored electronically that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services, or information that the Company makes available through the Website, either now or in the future, including but not limited to ACE Leadership Lab courses, the Calm Command™ Accelerator, and related programs;
"Services": means the services available to you through this Website, specifically use of the Company's proprietary e-learning platform, executive advisory offerings, and related leadership development programs;
"Payment Information": means any details required for the purchase of Services from this Website, including but not limited to credit/debit card numbers and bank account information;
"Premises": means Our place(s) of business located at 211 E 7th St Ste 620, Austin, TX 78701;
"System": means any online communications infrastructure that the Company makes available through the Website, either now or in the future, including but not limited to web-based email, message boards, live chat facilities, and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by the Company and acting in the course of their employment;
"Website": means aceleadershiplab.com and any sub-domains of this site, unless expressly excluded by their own terms and conditions; and
"We / Us / Our / Company": means SolQuo LLC, doing business as ACE Project Group, a Domestic Limited Liability Company organized under the laws of the State of Texas, Texas SOS file number 801722084, located at 211 E 7th St Ste 620, Austin, TX 78701. "ACE Leadership Lab" refers to the e-learning platform and related programs operated by the Company at aceleadershiplab.com; it is a platform/brand name and not a separate legal entity or registered assumed name.
This Website and its Services are intended for adult professionals. Persons under the age of 18 should not create an Account or submit Payment Information without the involvement and consent of a parent or legal guardian.
These Terms and Conditions also apply to customers procuring Services in the course of business, including organizations sponsoring an employee's or member's participation in ACE Leadership Lab programs ("Sponsoring Organizations"). Where a Sponsoring Organization pays for Services on behalf of an individual User, that User remains bound by these Terms and Conditions, and the Sponsoring Organization may be bound by separate agreement as applicable.
4.1 Subject to the exceptions in Section 5, all Content included on the Website, unless uploaded by Users, including but not limited to text, graphics, logos, icons, images, video, page layout, underlying code, and software, is the property of the Company, its affiliates, or other relevant third parties. This includes the Company's proprietary marks and methodologies, including but not limited to
Calm Command™, the
ACE Framework™,
Biz-Ops EMT™, and
Leaders Emerging™ (collectively, the "ACE Marks"). By continuing to use the Website, you acknowledge that such material is protected by applicable United States federal and Texas state intellectual property law, including trademark and copyright law.
4.2 Subject to Section 6, you may not reproduce, copy, distribute, store, or otherwise re-use material from the Website, including the ACE Marks, unless otherwise indicated on the Website or unless given Our express written permission to do so.
5.1 Unless otherwise expressly indicated, all intellectual property rights, including but not limited to copyright and trademarks, in product images and descriptions belong to the manufacturers, licensors, or distributors of such products as may be applicable.
5.2 Subject to Section 6, you may not reproduce, copy, distribute, store, or otherwise re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant rights holder.
Material from the Website may be re-used without written permission only where such use qualifies as fair use under applicable United States copyright law.
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of the Company or Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising out of the use of them. Inclusion of a link does not imply endorsement of the linked site or its operators.
Those wishing to link to this Website from other sites may do so only to the home page (aceleadershiplab.com) without Our prior permission. Deep linking to specific internal pages requires Our express written permission. To request permission, contact Us at hello@aceleadershiplab.com.
9.1 When using any System on the Website, you agree to the following rules. Failure to comply may result in suspension or termination of your Account:
9.1.1 You must not use obscene, vulgar, or abusive language;
9.1.2 You must not submit Content that is unlawful, threatening, harassing, defamatory, or discriminatory;
9.1.3 You must not submit Content intended to promote or incite violence;
9.1.4 The means by which you identify yourself must not violate these Terms or applicable law;
9.1.5 You must not impersonate any person, including employees or representatives of the Company; and
9.1.6 You must not use Our System for unauthorized mass communication, including "spam."
9.2 You acknowledge that the Company reserves the right to monitor communications made to Us or using Our System, and may retain copies of such communications in accordance with Our Privacy Policy.
10.1 To access certain Services and parts of the System, you are required to create an Account containing personal details and, where applicable, Payment Information. By creating an Account, you represent and warrant that:
10.1.1 all information you submit is accurate and truthful;
10.1.2 you have the authority to submit any Payment Information provided; and
10.1.3 you will keep this information accurate and current.
10.2 You are responsible for maintaining the confidentiality of your Account credentials. We accept no liability for losses or damages resulting from your Account details being shared or compromised due to your own actions.
10.3 If you believe your Account has been accessed without authorization, contact Us immediately so We can suspend the Account and address any unauthorized activity.
11.1 Either the Company or you may terminate your Account at any time. If We terminate your Account, We will notify you by email with an explanation, except where We are not obligated to provide one (for example, in cases of a violation of Section 9).
11.2 Upon termination, any pending orders or payments on your Account will be cancelled and provision of Services will not commence.
12.1 We make reasonable efforts to ensure descriptions of Services correspond to what is actually provided. Minor variations to accommodate individual circumstances do not constitute a breach of these Terms.
12.2 Where applicable, you may be required to select a specific Plan or course track (for example, a specific cohort or payment plan for the Calm Command™ Accelerator).
12.3 We do not guarantee availability of any specific Service until your Order is confirmed.
12.4 All pricing is correct at the time of publication. We reserve the right to change prices or modify promotional offers at any time.
12.5 If pricing changes between the time an order is placed and processed, the price in effect at the time of the order will be honored.
13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer, which We may accept at Our sole discretion. A binding contract is formed only once We send an order confirmation email.
13.2 Order confirmations will include: (a) confirmation of Services ordered; (b) itemized pricing including any applicable taxes; (c) relevant dates for provision of Services; and (d) access credentials or instructions.
13.3 If We do not accept your order, no payment will be taken, or any sums already paid will be refunded within 14 calendar days.
13.4 Payment is processed through your chosen payment method according to the pricing and payment plan selected at checkout (for example, a single payment or an installment plan such as 3× payments for the Calm Command™ Accelerator).
13.5 We aim to provide access to purchased Services promptly, typically within 1–2 business days of Our order confirmation, except where a specific cohort start date or drip-release schedule applies to the course purchased.
13.6 The Company will provide Services with reasonable skill, care, and diligence consistent with industry practice.
13.7 If Services provided do not conform to your order, contact Us immediately and We will work to correct the issue promptly.
13.8 The Company provides support via email and, where applicable, scheduled calls. We make reasonable efforts to respond promptly but do not guarantee a specific response time.
14.1 Calm Command™ Accelerator: Purchasers of the Calm Command™ Accelerator are covered by a 14-day money-back guarantee, measured from the date of purchase, covering Part I (Clarity) of the program. If you are not satisfied after engaging with Part I content within this 14-day window, contact Us at enroll@aceleadershiplab.com to request a full refund.
14.2 To be eligible for a refund under Section 14.1, the request must be submitted within the 14-calendar-day window beginning on the date of purchase. Refund requests submitted after this window are not guaranteed and will be evaluated at Our sole discretion.
14.3 Refunds approved under this section will be issued to the original payment method within 10 business days of approval.
14.4 Other Services, advisory engagements, or course offerings may carry their own specific refund or cancellation terms, which will be disclosed at the time of purchase and will govern in place of this Section 14 where they conflict.
14.5 This Section 14 replaces and supersedes any EU-style statutory cancellation or "cooling-off" period language, as such provisions do not apply to Users purchasing Services from within the United States.
Certain Services, including but not limited to the
ACE Leaders Arc community and other recurring membership or advisory offerings, are billed on a recurring basis (for example, monthly or annually) rather than as a one-time payment ("Recurring Services"). The following terms apply to Recurring Services:
14.6.1 By enrolling in a Recurring Service, you authorize the Company to automatically charge your chosen payment method at the start of each billing cycle until you cancel.
14.6.2 You may cancel a Recurring Service at any time by contacting Us at hello@aceleadershiplab.com or through your Account settings, where available. Cancellation will take effect at the end of your then-current billing cycle; We do not provide prorated refunds for the unused portion of a billing cycle already in progress unless otherwise required by law.
14.6.3 We will provide reasonable advance notice of any price increase to a Recurring Service before it takes effect on your next billing cycle.
14.6.4 The 14-day money-back guarantee described in Sections 14.1–14.2 applies specifically to the Calm Command™ Accelerator and does not extend to Recurring Services unless expressly stated at the time of purchase.
Use of the Website is governed by Our Privacy Policy, available at aceleadershiplab.com/privacy, which is incorporated into these Terms and Conditions by reference.
16.1 We collect, use, and hold personal information (including but not limited to your name, contact details, and information provided through signup fields such as leadership stage, leadership domain, and program interest) in accordance with Our Privacy Policy and applicable United States data privacy law.
16.2 We may use your personal information to: (a) provide Our Services to you; (b) process payment for Services; and (c) inform you of new products, programs, or content that may be relevant to you. You may opt out of marketing communications at any time via the unsubscribe link in any email or by contacting Us directly.
16.3 We will not sell or share your personal information with third parties for their own marketing purposes without your consent.
16.4 Because We market and provide Services to Users nationwide, We comply with applicable state privacy laws, including but not limited to the Texas Data Privacy and Security Act (TDPSA) and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), to the extent they apply to Our processing of your personal information. Depending on your state of residence, you may have rights to access, correct, delete, or restrict the use of your personal information; requests can be submitted to hello@aceleadershiplab.com.
16.5 If We collect a mobile phone number for text message communications, We will obtain your express written consent at the point of collection in compliance with the Telephone Consumer Protection Act (TCPA), and you may opt out of text communications at any time by following the instructions provided in those messages.
17.1 We make no warranty that the Website or Services will meet your specific requirements or guarantee any specific individual results from participation in Our programs. Leadership development outcomes depend on individual application and circumstances.
17.2 Content on this Website is for informational and educational purposes and does not constitute professional, legal, financial, or clinical advice. It should not be relied upon as a substitute for individualized professional guidance.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance absent Our express written confirmation.
17.4 While We take reasonable steps to keep the Website secure, you are responsible for maintaining your own device and account security.
We reserve the right to modify the Website, its Content, or these Terms and Conditions at any time. Continued use of the Website following any changes constitutes your acceptance of the updated Terms.
19.1 The Website is provided on an "as is" and "as available" basis. We use commercially reasonable efforts to maintain uptime but do not guarantee the Website will be free of defects or interruptions, and no refunds are provided for temporary outages.
19.2 We accept no liability for disruption resulting from causes outside Our reasonable control, including internet service provider failures, hosting failures, or force majeure events.
20.1 To the maximum extent permitted by applicable law, We accept no liability for indirect, incidental, special, or consequential damages arising from use of the Website or Services. You use the Website and Content at your own risk.
20.2 Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.
20.3 If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
A failure by either party to exercise any right under these Terms shall not be construed as a waiver of that right.
In the event of any conflict between these Terms and any prior version, these Terms shall prevail unless expressly stated otherwise.
Nothing in these Terms confers any rights on any third party. This agreement is between you and the Company.
24.1 Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the Website, or the Services (a "Dispute") shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring an individual action in small claims court for Disputes within that court's jurisdiction.
24.2 The arbitration shall be conducted by a single arbitrator under the rules of a recognized arbitration provider (such as the American Arbitration Association) then in effect, and shall take place in Tarrant County, Texas, or another mutually agreed location, or may be conducted remotely/by video where the arbitration provider's rules permit.
24.3 Class Action Waiver: You and the Company agree that any Dispute shall be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.
24.4 This arbitration agreement does not prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information pending the outcome of arbitration.
24.5 If any part of this Section 24 is found to be unenforceable, the remainder of this Section shall remain in full force and effect, except that if the Class Action Waiver in Section 24.3 is found unenforceable as to a particular Dispute, that Dispute shall proceed in the courts identified in Section 26 rather than in arbitration.
25.1 All notices to Us must be sent by email to
hello@aceleadershiplab.com or by mail to Our Premises listed in Section 1. Email notices are deemed received the same business day if sent during business hours, or the next business day otherwise.
25.2 We may send you information about Our products and programs if you have opted in to receive it. You may unsubscribe at any time via the link provided in any marketing email.
These Terms and Conditions and the relationship between you and the Company shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You and the Company agree to submit to the exclusive jurisdiction of the state and federal courts located in Tarrant County, Texas.
